SUPPORT AND MONITORING - EN

Job description : - Receive user requests (phone, email, etc.) and formalize them (ticketing tools) - Assist users in the use of IT / telephony tools - Diagnose problems and provide solutions, follow up and close incidents - Update documentation or procedures (equipment characteristics, settings, configurations) - Identify and analyze the needs and incidents described by users - Install standard software and business software - Manage Active Directory - Manage Server and send repport - Escalate technical incidents if necessary Profil : • Bac+2 in computer science IT and related field • 1 years of experience as a support technician or first successful experience in a similar field • Understand and speak English fluently • Mastery of Windows environments and server (Windows server, AWS ) as well as the services associated with them • Sense of active listening • Increased capacity for analysis and discernment • Self-taught and autonomous • Sense of service developed • Ease in teamwork • High availability ( Night and Weeekend ) Beginner accepted if strong motivation and advanced computer knowledge What we offer you: - A stimulating and stable job on a permanent contract - A motivating salary - Transport and meal allowances - Career development So if you like the challenge and if you want to evolve in a pleasant working environment, don't wait to send us your application consisting of a CV, LM, photo, salary expectations and contact via the site with the reference "SM-EN » no later than March 31, 2022